Refund Policy

At K9 we are committed to giving you the best possible products, prices and service.

Should any product purchased from K9 be found to be faulty, damaged in transit, or differing from the description given at the K9 website then we will be pleased to arrange to either refund or replace the product at the discretion of the customer. All returns must be notified to K9 within 30 days of delivery of the product.

In the event of a customer purchasing an item from K9 mistakenly and through no fault of K9, we will be pleased to replace or refund the item provided that the original item is returned to K9 unused and in saleable condition. In cases where the customer is either unable or unwilling to arrange return carriage after mistakenly purchasing a product, we reserves the right to charge an uplift fee to cover the cost of employing a courier company to collect the item from the customer.

This does not affect your statutory rights as a consumer.

To arrange to return a product or for further information about returns or refunds please contact us using [email protected] or telephone us on 07498 984551
For further information please visit our FAQ and Terms and Conditionspages

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