Each item listed on our website will include a product overview of the item as well as a Customer Review section, where you can read other customers’ views on the dog collar, padded harness, reflective accessories, or any other dog walking equipment on our website.
On our website you will see a number of tabs, including Collars, Leads, Harnesses, and Accessories, which will enable you to narrow your search and choose easily between the options available. Alternatively, you can try typing what you are looking for into our ‘Search’ bar.
We can accept payments via PayPal and card payments including Visa Debit/Credit, Mastercard American Express and Switch.
Payment for your order will be taken from your account the day of your purchase. Your items will be dispatched as soon as your payment has been received.
Your card payment may be unsuccessful if you have either entered your card details incorrectly, your card has expired, or you have insufficient funds in your account to complete your purchase.
When making your purchase you will be invited to create an account with K9 Station, or alternatively you can also check out as a guest. Creating an account will allow you to track your order history and enable us to keep you up to date on our latest range and offers.
We cannot guarantee your order can be edited after being placed. Exchanging an item of the same price may be possible if your order has not yet been dispatched but adding items to your order will require an additional order to be placed.
Delivery of your items is available as either Standard Postage (3-5 working days) or Next Day Delivery. We cannot guarantee your time of delivery with Standard Postage, however items purchased with Next Day Delivery will arrive by 4pm.
To return an item, simply fill out the returns form found inside your delivery with your invoice, and post to the address provided. We do not offer free postage on returns, these are made of your own expense.
We will strive to process you refund as soon as possible, however please allow up to 10 working days for your money to appear in your account.